Refund policy

Returns and Refunds

If it's not working for you, we'll refund you. No hoops, no hassle.

60-Day Money-Back Guarantee

You have 60 days from the day your order arrives to request a return. If you're not happy with it for any reason, contact us at support@snoozeflex.com and we'll sort it out.

How to Return

Email us first at support@snoozeflex.com. We'll send you a return shipping label and instructions. Items sent back without contacting us first cannot be accepted.

Returns are sent to: Unit 4A 297 West coast Highway, Scarborough, 6019

To process your return, the item needs to be in its original condition and packaging, with your proof of purchase.

Refunds

We'll process your refund to your original payment method within 5 business days. Your bank may take a few additional days to post it. If 10 business days have passed and you haven't seen it, contact us at support@snoozeflex.com.

Damaged or Wrong Item

If your order arrives damaged, defective, or incorrect, contact us immediately. We'll make it right.

Exchanges

To exchange, return your original item and place a new order once the return is accepted.

EU Customers

If your order is shipping to the European Union, you have 14 days to cancel or return for any reason under EU consumer law. Same conditions apply: original condition, original packaging, proof of purchase.

Questions?

Email support@snoozeflex.com. We're straightforward to deal with.